FAQs

Do you need to register to buy ?

Yes is necessary.

What if paid once an order is not some condition is met , ie a product is delayed or unavailable?

 Always make every effort to prevent this from happening . However, if the delivery eventually be higher than estimated or product is not available may make a cancellation or replacement on- line , and the following cases occur:

 - You can substitute one product for another , or to suggest that you choose within the entire database. To do this , you must choose " replace" the right product and select a new one.

 - You can cancel the product, selecting the "delete" button that appears to the right of the product.

 - You can cancel the entire order , by pressing the " cancel order complete."

When can I request a cancellation or substitution?

Always has been given one of the previous cases and that the product be replaced has not been received in stock . For all other returns, you must contact the customer care department . The clients refunds will be made within a maximum of 72 hours of confirmation of receipt of the goods.

What advantages do I have to register?

Once you register, you will not have to re- fill your shipping information each time you make a purchase. In addition you will be out about our exclusive promotions, discounts and many more things that may interest you .

How do I register ?

Very simple , you have two options , by clicking on " Register " or directly in the second step of the buying process once you've selected the products you 're buying .

I forgot my password, what can I do?

If you forgot your password, to " Sign in " click the " Forgot your password" . You only have to write your e- mail and automatically we will email you with instructions to reset your password with a new one .

Once registered , how I can modify my data?

Go to " My Account" and click the " Edit Data " . You can modify all the data that you want, including your password. When finished, do not forget to press the " Send " button.

How I can pay for my purchase?

To pay for your purchase , you can use your credit card ( VISA, MasterCard , American Express) or debit (4B or 4B Maestro ) and make a deposit by bank transfer to account number 0081 7724 63 0001193729 and through paypal .

Do the prices VAT?

Company based in the Canary Islands, is not applicable VAT territory . According to Article 11 of Law 20/1991 of IGIC says tax exempt deliveries sent to definitively Peninsula , Balearic Islands, Ceuta , Melilla , EEC or third parties.

How long to get my order?

The maximum delivery time of ten working days, depending on destino.El Estimated delivery order will not normally vary . However, if it does, it shall inform the customer by email or by phone .

Can I get some indication on the delivery address?

If no problem , you can make the signs that seems appropriate for the package arrives safely at its destination.

Do you ship to Post Office Boxes?

No.

Where will I receive my order?

In the delivery address you specify, whenever continental.Recuerda euro zone , if you want , you can add a different delivery address from the address of the purchaser . This is very useful in cases where you want to make a gift if you spend more time at work than at home or going to stay a while out of your habitual residence.

How much are the shipping costs of a purchase?

Shipping costs depend on the total amount of your purchase and where delivery is made .

What should I do if I receive a faulty item?

lavidacollage is responsible for all costs of delivery to the customer of a defective product , provided that the customer makes the claim within 7 days of the invoice date.

What should I do if I receive an incorrect item?

We guarantee total customer satisfaction. If you are not completely satisfied with your online purchase , you can return the unused merchandise in its original box subject to the rules described below . You have the right to withdraw from the purchase agreement at any time until 14 days after the delivery date. No such right available for personalized items.

All items must be returned unused, with original tags , instructions, warranties and other labels and packaging and in their original packaging. If items returned under this law are not in resalable condition we will not accept the return.

Not up my order. What do I do?

To check the status of your order , go to "My Account" . There you will find all orders you have made so far and the status of each .